Terms of Service

1. Introduction

Welcome to Portoff. These Terms of Service ("Terms") govern your use of the Portoff website, platform, and services (collectively, the "Services"). By accessing or using our Services, you agree to be bound by these Terms. If you disagree with any part of the Terms, you may not access the Services.

2. Definitions

"Portoff", "we", "us", or "our" refers to Portoff Inc., its subsidiaries, affiliates, and parent companies.

"User", "you", or "your" refers to individuals or entities accessing or using our Services.

"Services" means any features, applications, content, and other offerings provided by Portoff.

"Shipment" means any package, parcel, pallet, container, or freight submitted for transport through our Services.

3. Account Registration

To access certain features of our Services, you may be required to register for an account. You agree to provide accurate, current, and complete information and to update such information to keep it accurate, current, and complete.

You are responsible for safeguarding your account credentials and for any activity that occurs under your account. You agree to notify Portoff immediately of any unauthorized use of your account or any other breach of security.

Portoff reserves the right to disable any user account if, in our opinion, you have violated any provision of these Terms.

4. Service Terms

4.1. Shipping Services: Portoff provides various shipping and logistics services as described on our website. Service availability may vary by location and shipment type.

4.2. Rates and Fees: Our rates and fees are subject to change. Current rates are available through our platform and may vary based on distance, weight, dimensions, service level, and other factors.

4.3. Shipment Information: You are responsible for providing accurate and complete information for all shipments. This includes proper addressing, package contents, value, and any special handling requirements.

4.4. Prohibited Items: Certain items are prohibited from shipping through our Services. These include, but are not limited to, hazardous materials, illegal substances, firearms, livestock, and perishable goods without appropriate arrangements. Please refer to our complete Prohibited Items list on our website.

4.5. Delivery Timeframes: While we strive to meet estimated delivery timeframes, these are not guaranteed unless explicitly stated and purchased as a guaranteed service. Various factors including weather, customs delays, and other circumstances beyond our control may affect delivery times.

5. User Responsibilities

5.1. Compliance: You agree to comply with all applicable laws, regulations, and industry standards relating to packaging, labeling, and shipping.

5.2. Packaging: You are responsible for ensuring that items are properly packaged to prevent damage during transit.

5.3. Documentation: You are responsible for providing all necessary documentation for shipments, including customs forms for international shipments.

5.4. Payment: You agree to pay all fees associated with the Services you use in a timely manner.

6. Intellectual Property

The Portoff name, logo, website, and all related content and materials are protected by intellectual property laws. You may not use, reproduce, distribute, or create derivative works based upon our intellectual property without express written permission from Portoff.

7. Limitation of Liability

7.1. Service Limitations: Portoff shall not be liable for delays, damages, losses, or failure to deliver shipments due to circumstances beyond our reasonable control, including but not limited to acts of nature, customs delays, or actions by governmental authorities.

7.2. Maximum Liability: Portoff's liability for any lost, damaged, or delayed shipment shall be limited to the declared value of the shipment or the maximum amount specified by applicable laws and conventions, whichever is lower.

7.3. Claims Process: All claims for lost or damaged shipments must be filed within the timeframe specified in our Claims Policy. Failure to file a claim within the specified timeframe may result in the denial of the claim.

8. Indemnification

You agree to indemnify and hold harmless Portoff, its affiliates, officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses, including reasonable attorneys' fees, arising out of or in any way connected with your access to or use of the Services or your violation of these Terms.

9. Modifications to Terms

Portoff reserves the right to modify these Terms at any time. We will provide notice of significant changes by posting the updated Terms on our website or through other appropriate communication channels. Your continued use of our Services after such changes constitutes your acceptance of the modified Terms.

10. Termination

Portoff may terminate or suspend your access to all or part of our Services, without prior notice or liability, for any reason, including breach of these Terms. All provisions of the Terms which by their nature should survive termination shall survive, including ownership provisions, warranty disclaimers, indemnity, and limitations of liability.

11. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of New York, without regard to its conflict of law principles. Any legal action or proceeding arising out of or relating to these Terms shall be brought exclusively in the federal or state courts located in New York, New York.

12. Contact Information

For questions about these Terms or our Services, please contact us at:

Portoff Inc.
123 Freight Boulevard
New York, NY 10001
Email: legal@portoff.io
Phone: +1 (800) 123-4567