Frequently Asked Questions
Find answers to common questions about our services, shipping processes, and more.
General Questions
What is Portoff?
Portoff is a modern freight and logistics company that provides comprehensive shipping solutions for businesses of all sizes. We leverage technology to optimize the shipping process, providing greater efficiency and transparency throughout the supply chain.
How do I get started with Portoff?
Getting started is easy. You can create an account on our platform, after which you'll have access to our shipping calculator, rate cards, and service options. For larger businesses looking for customized solutions, please contact our sales team.
What industries do you serve?
We serve a wide range of industries including e-commerce, retail, manufacturing, technology, and more. Our solutions are adaptable to meet the unique needs of different business sectors.
What makes Portoff different from other shipping companies?
Portoff stands out through our technology-first approach, transparent pricing, and customizable solutions. We combine logistics expertise with innovative technology to provide a more efficient, reliable, and transparent shipping experience.
Shipping Questions
What shipping options do you offer?
We offer a variety of shipping options including standard freight, expedited shipping, next-day delivery, and specialized services for oversized or delicate items. Options vary by destination and shipping volume.
What locations do you ship to?
Portoff provides global shipping services with extensive coverage across North America, Europe, Asia, and Australia. We continue to expand our network to better serve our clients' global needs.
How do I prepare items for shipping?
Proper packaging is essential. Use appropriate containers with sufficient protection for your items. Include complete shipping information and any required documentation. For specific guidelines based on your shipment type, please contact our support team.
Are there any restrictions on what I can ship?
Yes, there are restrictions on dangerous goods, hazardous materials, perishables, and certain regulated items. These restrictions vary by destination country. Please check our shipping policy or contact customer support for specific information.
Tracking & Delivery
How do I track my shipment?
You can track your shipment by entering the tracking number in the tracking tool on our website or through our mobile app. Business clients can also access comprehensive tracking information through their dashboard.
How often is tracking information updated?
Tracking information is typically updated at key milestones throughout the shipping process. For most shipments, updates occur multiple times per day when the shipment is in transit.
What should I do if my shipment is delayed?
If you notice a delay in your shipment, please contact our customer support team. While some delays are unavoidable due to weather, customs, or other factors, we'll work to resolve the issue and provide updated delivery information.
Do you offer delivery notifications?
Yes, we provide notifications at various stages of the shipping process. You can receive updates via email or through our mobile app. Business clients can customize their notification preferences in their account settings.
Billing & Rates
How are shipping rates calculated?
Shipping rates are calculated based on several factors including distance, weight, dimensions, shipping speed, and destination. Business clients may have access to custom rate cards based on their shipping volume.
Do you offer volume discounts?
Yes, we offer volume discounts for businesses that ship regularly or in large quantities. Contact our sales team to discuss your specific requirements and potential discounts.
What payment methods do you accept?
We accept most major credit cards, ACH transfers, and wire transfers. Business clients may also set up terms accounts with monthly invoicing, subject to approval.
How do I view my billing history?
You can view your complete billing history in the account section of our website or mobile app. Business clients have access to detailed reporting tools for tracking expenses and analyzing shipping costs.
Still Need Help?
If you couldn't find the answer to your question, our customer support team is ready to assist you.